Return And Refund Policy

Last updated 05/31/2024

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for information on our return policy.a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within thirty (30) thirty (30)days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at autumnalgrove.shop@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:please email customer service at autumnalgrove.shop@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, 

 

Autumnal Grove LLC

Attn: Returns

RMA #

1000 West 21st Street

Lot 12

RMA #

1000 W 21st St

Lot 12United States

Connersville, IN 47331

 

Return shipping charges will be paid or reimbursed by us.

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed, return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

 

EXCEPTIONS

The following items cannot be returned or exchanged:

  •    Custom made items of any variety
  •    Incense and candles that have been burned/used

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: autumanlgrove.shop@gmail.com